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French Speaking Customer
Service Agent at G-Star RAW

Deze vacature is gesloten.

French Speaking Customer
Service Agent at G-Star RAW
Gain experience in an international environment for a world known brand
Amsterdam
MBO 4 / HBO / WO werk- en denkniveau

Musthaves

You must meet all of these points to be eligible for the job.

  • Fulltime available for the training starting on 1 or 15 November
  • Customer service experience is preferred
  • Available to work for at least a minimum of 24 hours
  • Working from home, but you must be available to pick up your laptop in Amsterdam on 28 October
  • You have a Dutch health insurance and Dutch BSN
  • Residency in or near Amsterdam

Recruiter(s):

Lotte, Fleur

Updated:

5 oktober 2021

Vacancy number:

765856

Summary of Abstract

Do you have affinity with fashion and do you enjoy helping people? During this cool job at G-Star RAW you will be helping customers with all sorts of questions regarding orders, prices and procedures. All of this will be done via telephone, chat, mail and social media.

The ambassador is the first line of contact with the customers and is responsible for insuring outstanding customer experience in pre-during-after sales. The ambassador needs to be able to answer questions through all channels, being Social Media, telephone, mail and chat! You also need to be aware of the internal processes and guidelines of G-Star RAW and use this information to help customers in the best possible way. They want their employees to walk the extra mile for the customers, so being customer-oriented is a must!

As an Ambassador for G-Star RAW you will have the following responsibilities:

  • Answering questions via social media, e-mail and telephone. Questions you can expect are about missing packages, tracking packages, refunds and quality issues
  • Handling complaints
  • Informing clients by explaining procedures, answering questions and providing information

You must be available to work between 24-32 hours per week. Your working hours will vary between 8:00 – 21:00 and the department is opened from Monday until Saturday.

In the future night shifts will be added. The working hours for the night shifts are between 23:00 and 07:00. There will be three night shifts every two months, for which you will be payed 150%. Furthermore, it is a requirement that you are flexible in your schedule.

You will work from three locations namely, from home, G-Star RAW HQ and Cygnific’s office. Both offices are situated in Amsterdam.

You will be working for a Dutch designer clothing company, founded in Amsterdam, which produces high quality clothing. Models for the brand include Liv Tyler, Max Verstappen, Mathias Ranegie, Clémence Poésy and musician Sergio Pizzorno. The brand specializes in making raw denim —an unwashed, untreated denim. The brand is influenced by military clothing.

Their stores are located in New York, Boston, San Francisco, Los Angeles, Edinburgh, Melbourne, Sydney, Shanghai, Paris, London, Cardiff, Milan, Santiago de Chile, Mumbai and the Netherlands as its home base. In total, the brand has more than 6,500 selling points worldwide.

Customer service is organized by Cygnific, a subsidiary of KLM. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience. in line with the vision of the brand it represents. Their goal is to become the most personal customer service worldwide. You will work together with international colleagues and Cygnific is based in Amsterdam and Enschede, but they can also be found in 35 other countries.

  • Fluent proficiency in French and English
  • Your verbal communication is perfect
  • Your listening skills are on point
  • You know your way around social media
  • Your monthly salary is €1.855,- gross per month
  • Your hourly salary is €10,70 gross
  • You will receive on top of your salary 25 vacation days and 8,33% vacation pay
  • A travel allowance of €0,15 per kilometer or the costs of public transport
    • You will receive a laptop and headset from Cygnific
    • An irregularity allowance of 50% for the night shifts

    JobBoost is a young and innovative employment agency based in Amsterdam. Within this organization we work with 10 colleagues. Enthusiastic people with humor and a heart for their work. For you, we sketch as realistic a picture as possible of the position and the organization where you may work. This is how we show what a job really means. We do not see you as dashes on a board but as a colleague and help you as best as possible with the next step in your career.

    1. Enter your name, email and phone number
    2. We will call you to discuss the position with you
    3. Make the assessment
    4. Meet your new employer
    5. Congratulations with your new job!
    Do you have a question about the vacancy?
    WhatsApp now or call 088 090 09 00

    Musthaves

    You must meet all of these points to be eligible for the job.

    • Fulltime available for the training starting on 1 or 15 November
    • Customer service experience is preferred
    • Available to work for at least a minimum of 24 hours
    • Working from home, but you must be available to pick up your laptop in Amsterdam on 28 October
    • You have a Dutch health insurance and Dutch BSN
    • Residency in or near Amsterdam

    Summary of Abstract

    Recruiter(s):

    Lotte, Fleur

    Updated:

    5 oktober 2021

    Vacancy number

    765856
    Do you have affinity with fashion and do you enjoy helping people? During this cool job at G-Star RAW you will be helping customers with all sorts of questions regarding orders, prices and procedures. All of this will be done via telephone, chat, mail and social media.

    Job description

    The ambassador is the first line of contact with the customers and is responsible for insuring outstanding customer experience in pre-during-after sales. The ambassador needs to be able to answer questions through all channels, being Social Media, telephone, mail and chat! You also need to be aware of the internal processes and guidelines of G-Star RAW and use this information to help customers in the best possible way. They want their employees to walk the extra mile for the customers, so being customer-oriented is a must!

    As an Ambassador for G-Star RAW you will have the following responsibilities:

    • Answering questions via social media, e-mail and telephone. Questions you can expect are about missing packages, tracking packages, refunds and quality issues
    • Handling complaints
    • Informing clients by explaining procedures, answering questions and providing information

    Working hours

    You must be available to work between 24-32 hours per week. Your working hours will vary between 8:00 – 21:00 and the department is opened from Monday until Saturday.

    In the future night shifts will be added. The working hours for the night shifts are between 23:00 and 07:00. There will be three night shifts every two months, for which you will be payed 150%. Furthermore, it is a requirement that you are flexible in your schedule.

    You will work from three locations namely, from home, G-Star RAW HQ and Cygnific’s office. Both offices are situated in Amsterdam.

    Organization

    You will be working for a Dutch designer clothing company, founded in Amsterdam, which produces high quality clothing. Models for the brand include Liv Tyler, Max Verstappen, Mathias Ranegie, Clémence Poésy and musician Sergio Pizzorno. The brand specializes in making raw denim —an unwashed, untreated denim. The brand is influenced by military clothing.

    Their stores are located in New York, Boston, San Francisco, Los Angeles, Edinburgh, Melbourne, Sydney, Shanghai, Paris, London, Cardiff, Milan, Santiago de Chile, Mumbai and the Netherlands as its home base. In total, the brand has more than 6,500 selling points worldwide.

    Customer service is organized by Cygnific, a subsidiary of KLM. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience. in line with the vision of the brand it represents. Their goal is to become the most personal customer service worldwide. You will work together with international colleagues and Cygnific is based in Amsterdam and Enschede, but they can also be found in 35 other countries.

    Job requirements

  • Fluent proficiency in French and English
  • Your verbal communication is perfect
  • Your listening skills are on point
  • You know your way around social media
  • Terms of employment

  • Your monthly salary is €1.855,- gross per month
  • Your hourly salary is €10,70 gross
  • You will receive on top of your salary 25 vacation days and 8,33% vacation pay
  • A travel allowance of €0,15 per kilometer or the costs of public transport
    • You will receive a laptop and headset from Cygnific
    • An irregularity allowance of 50% for the night shifts

    About JobBoost

    JobBoost is a young and innovative employment agency based in Amsterdam. Within this organization we work with 10 colleagues. Enthusiastic people with humor and a heart for their work. For you, we sketch as realistic a picture as possible of the position and the organization where you may work. This is how we show what a job really means. We do not see you as dashes on a board but as a colleague and help you as best as possible with the next step in your career.

    In onze vacatures geven we een realistisch beeld van de functie met alle nodige informatie. Onze recruiters selecteren de juiste medewerkers en blijven aanspreekpunt voor hen en voor de opdrachtgever. We houden van persoonlijk contact en doen er alles aan om medewerkers een geweldig dienstverband te bieden.

    Our steps

    1. Enter your name, email and phone number
    2. We will call you to discuss the position with you
    3. Make the assessment
    4. Meet your new employer
    5. Congratulations with your new job!
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