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You must meet all of these points to be eligible for the job.
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Summary of Abstract
Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at KLM & help Travel agencies with their questions concerning flights and bookings!
As a Customer Service Agent, you are the ears and voice of KLM.
The following will consist of your activities:
In short, you quickly find a suitable solution for every problem, where possible you take that extra step to exceed the expectations of the travel agencies.
This is a job for 32 or 40 hours a week. Cygnific/KLM offers a 24/7 service. However, for this role you will be working from Monday till Friday between 09:00 till 18:00.
Before you start working independently, you will receive a paid virtual training, which will start on the 11th of April. The training will be the first 8 weeks (Monday to Friday from 09:00 – 17:30), the last week of which is a so-called Coaching corner, where an experienced colleague will guide you. During the training, the technical systems are extensively discussed.
The training will be completely virtual. After that you are expected at the office in Amsterdam or Enschede for at least 3 days a week.
KLM customer service has been placed with the Cygnific organisation, which also provides customer service for other organisations, such as Rituals. Cygnific is a proud daughter of KLM. And they too have sky-high ambitions: they want to become the most personal customer service team in the world in aviation and tourism. Their 1,500 high flyers from 36 different countries contribute to this every day. In 18 different languages, they offer 24/7 service with a smile to passengers and travel agents via email, telephone, live chat, social media and WhatsApp. Not only in Amsterdam and Enschede; their wings also spread to England, Albania, India and the Philippines.
JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.
In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.
We are happy to process your application
Enter your name and contact details:
Apply now, get a call or whatsapp message within one week
Musthaves
You must meet all of these points to be eligible for the job.
Summary of Abstract
Recruiter(s):
Updatet:
Vacancy number:
Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at KLM & help Travel agencies with their questions concerning flights and bookings!
Job description
As a Customer Service Agent, you are the ears and voice of KLM.
The following will consist of your activities:
In short, you quickly find a suitable solution for every problem, where possible you take that extra step to exceed the expectations of the travel agencies.
Working hours
This is a job for 32 or 40 hours a week. Cygnific/KLM offers a 24/7 service. However, for this role you will be working from Monday till Friday between 09:00 till 18:00.
Before you start working independently, you will receive a paid virtual training, which will start on the 11th of April. The training will be the first 8 weeks (Monday to Friday from 09:00 – 17:30), the last week of which is a so-called Coaching corner, where an experienced colleague will guide you. During the training, the technical systems are extensively discussed.
The training will be completely virtual. After that you are expected at the office in Amsterdam or Enschede for at least 3 days a week.
Organization
KLM customer service has been placed with the Cygnific organisation, which also provides customer service for other organisations, such as Rituals. Cygnific is a proud daughter of KLM. And they too have sky-high ambitions: they want to become the most personal customer service team in the world in aviation and tourism. Their 1,500 high flyers from 36 different countries contribute to this every day. In 18 different languages, they offer 24/7 service with a smile to passengers and travel agents via email, telephone, live chat, social media and WhatsApp. Not only in Amsterdam and Enschede; their wings also spread to England, Albania, India and the Philippines.
Job requirements
Terms of employment
About JobBoost
JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.
In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.
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