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You must meet all of these points to be eligible for the job.
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Summary of Abstract
What do you think of when you think of "customer service"? Hanging on the phone for minutes until you are helped, when you have to listen to James Blunt? Then you have never spoken to the customer service agents of KLM! They can't wait to help travellers with questions about their KLM journey. Are you also full of energy, wanderlust and customer-friendliness? Then become a travel troubleshooter at KLM!
As a Customer Service Agent you are the ears and voice of KLM. This will be your work:
In short, for every problem you will quickly find a suitable solution, where possible you take that extra step to exceed the expectations of passengers.
This is a job for 32 or 40 hours a week. There are different start dates in May, June and July.
Cygnific/KLM offers a 24/7 service. This means that you must be flexible and agree to irregular shifts (morning, afternoon, evening and nights). Nights are relatively rare. There is also the option to switch a shift with a colleague.
Before you start working independently, you will receive a paid training. The training will be for the first 8 weeks (Monday to Friday from 09.00 – 17.30), of which the last week is a so-called Coaching Corner, where an experienced colleague will guide you. During the training, the technical systems are extensively discussed. The training will be entirely from the office. After the training you can partly work from home.
The KLM customer service is part of the Cygnific organization, they also provide customer service for other organizations, such as Rituals & G-Star RAW. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents. Their goal is to become the most personalized customer service in the world. You work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.
JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.
In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.
We are happy to process your application
Enter your name and contact details:
Apply now, get a call or whatsapp message within one week
Musthaves
You must meet all of these points to be eligible for the job.
Summary of Abstract
Recruiter(s):
Updatet:
Vacancy number:
What do you think of when you think of "customer service"? Hanging on the phone for minutes until you are helped, when you have to listen to James Blunt? Then you have never spoken to the customer service agents of KLM! They can't wait to help travellers with questions about their KLM journey. Are you also full of energy, wanderlust and customer-friendliness? Then become a travel troubleshooter at KLM!
Job description
As a Customer Service Agent you are the ears and voice of KLM. This will be your work:
In short, for every problem you will quickly find a suitable solution, where possible you take that extra step to exceed the expectations of passengers.
Working hours
This is a job for 32 or 40 hours a week. There are different start dates in May, June and July.
Cygnific/KLM offers a 24/7 service. This means that you must be flexible and agree to irregular shifts (morning, afternoon, evening and nights). Nights are relatively rare. There is also the option to switch a shift with a colleague.
Before you start working independently, you will receive a paid training. The training will be for the first 8 weeks (Monday to Friday from 09.00 – 17.30), of which the last week is a so-called Coaching Corner, where an experienced colleague will guide you. During the training, the technical systems are extensively discussed. The training will be entirely from the office. After the training you can partly work from home.
Organization
The KLM customer service is part of the Cygnific organization, they also provide customer service for other organizations, such as Rituals & G-Star RAW. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents. Their goal is to become the most personalized customer service in the world. You work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.
Job requirements
Terms of employment
About JobBoost
JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.
In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.
Our steps
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