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Customer Service Agent Norwegian, Swedish for KLM
Help travellers with questions about bookings, flights, luggage and more

We are happy to process your application

Enter your name and contact details:

Musthaves

You must meet all of these points to be eligible for the job.

  • Fluent in Norwegian and/or Swedish and English
  • A Dutch BSN & health insurance
  • Available to work for 32 or 40 hours

Recruiter(s):

Yuna

Updated:

1 december 2022

Vacancy number:

2022-00720

Summary of Abstract

What do you think of when you think of "customer service"? Hanging on the phone for minutes until you are helped, when you have to listen to James Blunt? Then you have never spoken to the customer service agents of KLM! They can't wait to help travellers with questions about their KLM journey. Are you also full of energy, wanderlust and customer-friendliness? Then become a travel troubleshooter at KLM!

As a Customer Service Agent you are the ears and voice of KLM. This will be your work:

  • Answering incoming questions from customers, via telephone or social media. The questions mainly concern existing and new bookings and you will provide information to passengers about flights, tickets, fares, upgrades and the Flying Blue program
  • Guiding and helping customers in navigating through the different sources of information to arrive at an answer
  • Formulating and reformulating customer problems/questions to understand what the customer really means/wants
  • De-escalating customer complaints by looking for a solution that represents both the interests of KLM and the customer

In short, for every problem you will quickly find a suitable solution, where possible you take that extra step to exceed the expectations of passengers.

This is a job for 32 or 40 hours a week. There are different start dates in May, June and July.

Cygnific/KLM offers a 24/7 service. This means that you must be flexible and agree to irregular shifts (morning, afternoon, evening and nights). Nights are relatively rare. There is also the option to switch a shift with a colleague.

Before you start working independently, you will receive a paid training. The training will be for the first 8 weeks (Monday to Friday from 09.00 – 17.30), of which the last week is a so-called Coaching Corner, where an experienced colleague will guide you. During the training, the technical systems are extensively discussed. The training will be entirely from the office. After the training you can partly work from home.

The KLM customer service is part of the Cygnific organization, they also provide customer service for other organizations, such as Rituals & G-Star RAW. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents. Their goal is to become the most personalized customer service in the world. You work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.

  • Fluent in Norwegian and/or Swedish and English
  • A Dutch BSN & health insurance
  • Available to work for 32 or 40 hours
  • Your monthly salary is €2.339 gross (based on 40 hours per week) excluding allowances
  • Irregularity surcharges: 200% on a public holiday, 150% on a Sunday and night shift and 125% between 8pm – 11pm
  • In addition, you get 25 vacation days and 8,33% vacation pay
  • A travel allowance of € 0,19 per kilometer (max. 50 km one way)
  • Directly on contract with Cygnific
  • The possibility to work partly from home
  • Discount on your health insurance, pension plan and IPB flights after one year of employment

JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.

 

In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.

  1. Enter your name, email and phone number
  2. We will call you to discuss the position
  3. Have a video call with us
  4. Meet your new employer
  5. Congratulations with your new job!

We are happy to process your application

Enter your name and contact details:

We will use your phone number: To confirm your application through WhatsApp and to discuss your application in a phone call.

As soon as you are hired for a job, we will send an email with your contract.

We will send a WhatsApp with the confirmation of your application and call you to go through the vacancy.

As soon as you are hired for a job, we will send an email with your contract.

Apply now, get a call or whatsapp message within one week

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Do you have a question about the vacancy?
WhatsApp now or call 088 090 09 00

Musthaves

You must meet all of these points to be eligible for the job.

  • Fluent in Norwegian and/or Swedish and English
  • A Dutch BSN & health insurance
  • Available to work for 32 or 40 hours

Summary of Abstract

Recruiter(s):

Yuna

Updatet:

1 december 2022

Vacancy number:

2022-00720

What do you think of when you think of "customer service"? Hanging on the phone for minutes until you are helped, when you have to listen to James Blunt? Then you have never spoken to the customer service agents of KLM! They can't wait to help travellers with questions about their KLM journey. Are you also full of energy, wanderlust and customer-friendliness? Then become a travel troubleshooter at KLM!

Job description

As a Customer Service Agent you are the ears and voice of KLM. This will be your work:

  • Answering incoming questions from customers, via telephone or social media. The questions mainly concern existing and new bookings and you will provide information to passengers about flights, tickets, fares, upgrades and the Flying Blue program
  • Guiding and helping customers in navigating through the different sources of information to arrive at an answer
  • Formulating and reformulating customer problems/questions to understand what the customer really means/wants
  • De-escalating customer complaints by looking for a solution that represents both the interests of KLM and the customer

In short, for every problem you will quickly find a suitable solution, where possible you take that extra step to exceed the expectations of passengers.

Working hours

This is a job for 32 or 40 hours a week. There are different start dates in May, June and July.

Cygnific/KLM offers a 24/7 service. This means that you must be flexible and agree to irregular shifts (morning, afternoon, evening and nights). Nights are relatively rare. There is also the option to switch a shift with a colleague.

Before you start working independently, you will receive a paid training. The training will be for the first 8 weeks (Monday to Friday from 09.00 – 17.30), of which the last week is a so-called Coaching Corner, where an experienced colleague will guide you. During the training, the technical systems are extensively discussed. The training will be entirely from the office. After the training you can partly work from home.

Organization

The KLM customer service is part of the Cygnific organization, they also provide customer service for other organizations, such as Rituals & G-Star RAW. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents. Their goal is to become the most personalized customer service in the world. You work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.

Job requirements

  • Fluent in Norwegian and/or Swedish and English
  • A Dutch BSN & health insurance
  • Available to work for 32 or 40 hours

Terms of employment

  • Your monthly salary is €2.339 gross (based on 40 hours per week) excluding allowances
  • Irregularity surcharges: 200% on a public holiday, 150% on a Sunday and night shift and 125% between 8pm – 11pm
  • In addition, you get 25 vacation days and 8,33% vacation pay
  • A travel allowance of € 0,19 per kilometer (max. 50 km one way)
  • Directly on contract with Cygnific
  • The possibility to work partly from home
  • Discount on your health insurance, pension plan and IPB flights after one year of employment

About JobBoost

JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.

In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.

Our steps

  1. Enter your name, email and phone number
  2. We will call you to discuss the position
  3. Have a video call with us
  4. Meet your new employer
  5. Congratulations with your new job!
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