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German speaking customer service agent at Rituals
Based on a 7 month contract with chances of extension
24 - 40 hours
Amsterdam
No experience needed
MBO+ level

We are happy to process your application

Enter your name and contact details:

Musthaves

You must meet all of these points to be eligible for the job.

  • Available for 24 – 40 hours
  • You are able to pick up your laptop in Amsterdam
  • You can join the training on the 1st/2nd/5th/6th of September
  • You have a Dutch BSN and a Dutch health insurance!
  • You speak and write fluent and error-free German & English

Recruiter(s):

Yuna

Updated:

30 maart 2022

Vacancy number:

2022-00665

Summary of Abstract

Do you want to help customers without being stuck to a script? Do you also enjoy the delicious products of Rituals and do you know how to communicate with customers in a fun and creative way through telephone, e-mail and social media? Then this is your chance!

As a customer service agent at Rituals, you are the person that customers will contact for all kinds of questions. You will perform the following activities:

  • Answering various questions through telephone, e-mail, or via social media. Questions you can expect will be about the online store, products or orders
  • Advise and inform customers about various Rituals products
  • Handling complaints and finding suitable solutions for both parties
  • Giving creative and fun answers through social media

 
In short, you will ensure that the relaxed and pleasant shopping experience is conveyed over the phone, through e-mail and the social media channels. In conclusion, it will be your responsibility to put a smile on the face of the customer (and of course on your own). 

The minimum amount of hours is 24 per week. Working in the evening and/or weekend is not a problem for you. Due to the measures taken, you will be working from home.

Before you start working independently, you will follow a multi-day training in which you will learn all the ins and outs of the Rituals customer service. The training on the 1st/2nd/5th/6th of September will be followed at the office in Amsterdam

The Rituals customer service is part of the organisation Cygnific. Cygnific also provides customer service for KLM and G-Star RAW. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents. Their goal is to become the most personalised customer service in the world. You will work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.

  • You are available for the training dates starting on the 1st of September
  • Communication is your strongest point
  • Experience in customer service is an advantage
  • You are fluent in German & English, both speaking and writing
  • You enjoy helping customers in a fun and creative way
  • You are passionate about beauty cosmetics
  • Your monthly salary is €2.297 gross (based on 40 hours)
  • Your hourly salary is €13,26 gross
  • In addition, you get 25 vacation days and 8.33% vacation pay
  • On Sundays or public holidays you will receive 50% on top of your hourly salary
  • Your contract will be directly with Cygnific
  • You will receive a laptop and headset from Cygnific, which can be picked up in Amsterdam or Enschede

JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.

 

In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.

  1. Enter your name, email and phone number
  2. We will call you to discuss the position
  3. Have a video call with us
  4. Meet your new employer
  5. Congratulations with your new job!

We are happy to process your application

Enter your name and contact details:

We will use your phone number: To confirm your application through WhatsApp and to discuss your application in a phone call.

As soon as you are hired for a job, we will send an email with your contract.

We will send a WhatsApp with the confirmation of your application and call you to go through the vacancy.

As soon as you are hired for a job, we will send an email with your contract.

Apply now, get a call or whatsapp message within one week

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Do you have a question about the vacancy?
WhatsApp now or call 088 090 09 00

Musthaves

You must meet all of these points to be eligible for the job.

  • Available for 24 – 40 hours
  • You are able to pick up your laptop in Amsterdam
  • You can join the training on the 1st/2nd/5th/6th of September
  • You have a Dutch BSN and a Dutch health insurance!
  • You speak and write fluent and error-free German & English

Summary of Abstract

Recruiter(s):

Yuna

Updatet:

30 maart 2022

Vacancy number:

2022-00665

Do you want to help customers without being stuck to a script? Do you also enjoy the delicious products of Rituals and do you know how to communicate with customers in a fun and creative way through telephone, e-mail and social media? Then this is your chance!

Job description

As a customer service agent at Rituals, you are the person that customers will contact for all kinds of questions. You will perform the following activities:

  • Answering various questions through telephone, e-mail, or via social media. Questions you can expect will be about the online store, products or orders
  • Advise and inform customers about various Rituals products
  • Handling complaints and finding suitable solutions for both parties
  • Giving creative and fun answers through social media

 
In short, you will ensure that the relaxed and pleasant shopping experience is conveyed over the phone, through e-mail and the social media channels. In conclusion, it will be your responsibility to put a smile on the face of the customer (and of course on your own). 

Working hours

The minimum amount of hours is 24 per week. Working in the evening and/or weekend is not a problem for you. Due to the measures taken, you will be working from home.

Before you start working independently, you will follow a multi-day training in which you will learn all the ins and outs of the Rituals customer service. The training on the 1st/2nd/5th/6th of September will be followed at the office in Amsterdam

Organization

The Rituals customer service is part of the organisation Cygnific. Cygnific also provides customer service for KLM and G-Star RAW. Cygnific is an innovative company with an emphasis on providing the ultimate customer experience, in line with the vision of the brand it represents. Their goal is to become the most personalised customer service in the world. You will work together with international colleagues. They are based in Amsterdam and Enschede, but also have offices in 35 other countries.

Job requirements

  • You are available for the training dates starting on the 1st of September
  • Communication is your strongest point
  • Experience in customer service is an advantage
  • You are fluent in German & English, both speaking and writing
  • You enjoy helping customers in a fun and creative way
  • You are passionate about beauty cosmetics

Terms of employment

  • Your monthly salary is €2.297 gross (based on 40 hours)
  • Your hourly salary is €13,26 gross
  • In addition, you get 25 vacation days and 8.33% vacation pay
  • On Sundays or public holidays you will receive 50% on top of your hourly salary
  • Your contract will be directly with Cygnific
  • You will receive a laptop and headset from Cygnific, which can be picked up in Amsterdam or Enschede

About JobBoost

JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.

In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.

Our steps

  1. Enter your name, email and phone number
  2. We will call you to discuss the position
  3. Have a video call with us
  4. Meet your new employer
  5. Congratulations with your new job!
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