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Temporary German customer service agent for G-Star RAW
Opportunity to work completely from home for largest fashion brand in NL!

We are happy to process your application

Enter your name and contact details:

Musthaves

You must meet all of these points to be eligible for the job.

  • You have a BSN and Dutch health insurance
  • Willing to work two days a week at 17:30 – 02:00 (50% irregularity allowance)
  • Willing to work on Saturdays twice a month
  • 32-40 hours available
  • Willing to pick up your laptop at the office in Amsterdam or Enschede
  • You speak native German

Recruiter(s):

Mats de Bruin

Updated:

7 oktober 2022

Vacancy number:

2022-01234

Summary of Abstract

Would you like to work for the largest fashion brand in the Netherlands? Do you like to help customers via social media, telephone and e-mail? Apply directly as customer service agent at G-Star RAW!

As a customer service representative at G-Star Raw, also known as Ambassador, you will:

  • answer questions via social media, email and phone about missing packages, refunds, returns and quality issues
  • handle complaints
  • inform customers about certain procedures, answer questions and provide information about the products and services

Of course you can't do this without the right training! This paid, six-day training that you can follow online, gives you all the information you need to get started. The training is digital between 09:00 – 17:30. Before your training starts, you can pick up your laptop from the office.

  • A minimum shift is 4 hours
  • Regular shifts are between 09:00 to 20:00 on Monday to Friday & between 10:00 to 20:00 on Saturday
  • You are also expected to work night shifts twice a week, between 17:30 – 02:00

Cygnific is a proud daughter company of KLM. And we have sky-high ambitions ourselves as well: we want to become the most personal customer service team in the world. Our 1,500 high-flyers from 36 different countries contribute to this every day. In 18 different languages they offer 24/7 service with a smile to passengers and travel agencies via e-mail, telephone, live chat, social media and WhatsApp. Not only in Amsterdam and Enschede; our wings also spread to England, Albania, India and the Philippines. We provide customer service for KLM, Air France and Delta Airlines, but also brands such as Rituals and G-Star Raw.

  • Willing to work two days a week at 17:30 – 02:00
  • Willing to work on Saturdays twice a month
  • 32-40 hours available
  • Willing to pick up your laptop at the office in Amsterdam or Enschede
  • Fluent in German (and English)
  • A salary of €13,50 – €20,25 gross per hour
  • Different irregularity allowances for evening and night shifts (25% between 20:00 – 23:00, 50% between 23:00 – 02:00)
  • Travel allowance if you work at the office of €0.19 per km (max. 100 km both ways)
  • Possibility to work at the office in Enschede or Amsterdam
  • Fun social events such as an annual Christmas party and Friday night drinks!

JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.

 

In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.

  1. Enter your name, email and phone number
  2. We will call you to discuss the position
  3. Have a video call with us
  4. Meet your new employer
  5. Congratulations with your new job!

We are happy to process your application

Enter your name and contact details:

We will use your phone number: To confirm your application through WhatsApp and to discuss your application in a phone call.

As soon as you are hired for a job, we will send an email with your contract.

We will send a WhatsApp with the confirmation of your application and call you to go through the vacancy.

As soon as you are hired for a job, we will send an email with your contract.

Apply now, get a call or whatsapp message within one week

When applying you agree to the Terms and Conditions, Cookie Policy and Privacy Policy of JobBoost.
Do you have a question about the vacancy?
WhatsApp now or call 088 090 09 00

Musthaves

You must meet all of these points to be eligible for the job.

  • You have a BSN and Dutch health insurance
  • Willing to work two days a week at 17:30 – 02:00 (50% irregularity allowance)
  • Willing to work on Saturdays twice a month
  • 32-40 hours available
  • Willing to pick up your laptop at the office in Amsterdam or Enschede
  • You speak native German

Summary of Abstract

Recruiter(s):

Mats de Bruin

Updatet:

7 oktober 2022

Vacancy number:

2022-01234

Would you like to work for the largest fashion brand in the Netherlands? Do you like to help customers via social media, telephone and e-mail? Apply directly as customer service agent at G-Star RAW!

Job description

As a customer service representative at G-Star Raw, also known as Ambassador, you will:

  • answer questions via social media, email and phone about missing packages, refunds, returns and quality issues
  • handle complaints
  • inform customers about certain procedures, answer questions and provide information about the products and services

Of course you can't do this without the right training! This paid, six-day training that you can follow online, gives you all the information you need to get started. The training is digital between 09:00 – 17:30. Before your training starts, you can pick up your laptop from the office.

Working hours

  • A minimum shift is 4 hours
  • Regular shifts are between 09:00 to 20:00 on Monday to Friday & between 10:00 to 20:00 on Saturday
  • You are also expected to work night shifts twice a week, between 17:30 – 02:00

Organization

Cygnific is a proud daughter company of KLM. And we have sky-high ambitions ourselves as well: we want to become the most personal customer service team in the world. Our 1,500 high-flyers from 36 different countries contribute to this every day. In 18 different languages they offer 24/7 service with a smile to passengers and travel agencies via e-mail, telephone, live chat, social media and WhatsApp. Not only in Amsterdam and Enschede; our wings also spread to England, Albania, India and the Philippines. We provide customer service for KLM, Air France and Delta Airlines, but also brands such as Rituals and G-Star Raw.

Job requirements

  • Willing to work two days a week at 17:30 – 02:00
  • Willing to work on Saturdays twice a month
  • 32-40 hours available
  • Willing to pick up your laptop at the office in Amsterdam or Enschede
  • Fluent in German (and English)

Terms of employment

  • A salary of €13,50 – €20,25 gross per hour
  • Different irregularity allowances for evening and night shifts (25% between 20:00 – 23:00, 50% between 23:00 – 02:00)
  • Travel allowance if you work at the office of €0.19 per km (max. 100 km both ways)
  • Possibility to work at the office in Enschede or Amsterdam
  • Fun social events such as an annual Christmas party and Friday night drinks!

About JobBoost

JobBoost is an employment agency with full-time and part-time jobs throughout the Netherlands. We work with multinationals, SMEs, governments, and startups. It is our mission to connect the best employees and organizations so that they can grow together. In doing so, we give careers a boost and help organizations move forward.

In our vacancies we give a realistic picture of the position with all the necessary information. Our recruiters select the right employees and remain the point of contact for them and for the client. We love personal contact and do everything we can to offer employees great employment.

Our steps

  1. Enter your name, email and phone number
  2. We will call you to discuss the position
  3. Have a video call with us
  4. Meet your new employer
  5. Congratulations with your new job!
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